Return Policy (coach / 2008-10-26)
Return Policy
We will exchange or refund your purchase within 30 days of the original shipment date if the items have quality or other serious problem.
Generally speaking,it is not allowed to return items if they are about sizes or unsatisfied with the appearance.
Products must be unworn and in the same condition in which you received them.
To obtain a return authorisation, please contact us.
Please note,All returns and cancellations are subject to a 12% restocking fee , unless the item(s) is not as per your order.
Where the item(s) is not as per ordered, we will provide a replacement at no cost to the customer.
Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the item.
The most importance : Pls contact us for the return address befor you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace.
Tracking
When we ship out your items,we will post the tracking number on our store ,you can find it at " Order Inquiry" . Pls remember your order number and tracking numbers, they are very important.
If there is No shipping information on the tracking links after 3days when order shipped, pls contact us in time, our service e-mail is : coachhot@gmail.com
Browsing History
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are these authentic coach bags
AdministratorYes thanks
Could you please tell me what the hardware on your purses is made from? Is it possible that it will tarnish over time and is there a warranty or guarantee on your items? Thanks, I am just curious!
Administratordo not worry.it is trust and safe site thanks
Hello, I have a question regarding Tracking # EE256637641CN, I would like to know if there anything that can be done, if there was anything missing fromn your shipment because I paid for a total of 3 bags and a wallet and only received 2 bags and a wallet? Thanks, Jen
AdministratorDear friend EE256637641CN already deliever it? the deliever name is B VANROSSUM please track it on www.usps.com thanks
Hello I just received my bag with a black mark on the cloth part. My tracking number is ee259644085cn, but I was wondering how to get the tracking link.
Administratorhello,u can track on www.usps.com if u want to track the order.and could u send us the pic of the bag that u said has black mark by email.we will check.thanks.
I would like to exchange the purse I just recieved. ee259648762cn Please let me know how I can do this.
Administratorhello,could u tell us what's wrong with the bag.thanks.